News: How Do I Ensure My Customers Have a Good Experience In-store During the Olympic Games?

July 13, 2012 | Retail Week – UK

With the buzz surrounding the 2012 Olympic Games growing and an anticipated 11 million visitors due in London during the event, many retailers will be carefully considering how to manage or enhance their customer experience for the duration. However, without the right staff and staff management, a solid customer service strategy and a way to listen to what customers want, retailers risk losing customer loyalty or even custom during the extended opening hours. read more »


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