News: Italian restaurant chain, Ponti’s, launches customer experience programme

August 29, 2011 | Eatout Magazine

Article Excerpt:

Italian restaurant chain, Ponti’s Group, which operates Ponti’s Italian Kitchen and Caffè Italia, has implemented a customer experience programme provided by Empathica. The programme was put in place to help the restaurants make improvements based on real customer feedback and to drive brand advocacy via social media. read more »

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