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Mattress Firm is partnering with InMoment to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program.
Headquartered in Houston, Texas, Mattress Firm operates more than 1,700 stores in 36 states. From its founding in 1986, Mattress Firm has always been committed to crafting a one-of-a-kind shopping experience for its guests, and through its new store-wide Voice of Guest capabilities, Mattress Firm will continue to deliver on that promise.
Mattress Firm will utilize the InMoment Experience Hub to capture guests’ firsthand experiences with the brand. Through the Experience Hub, feedback from survey comments are delivered to Mattress Firm frontline and area managers, as well as executives, in the form of real-time alerts, reports and dashboards. Mattress Firm employees then take this information and translate it into meaningful actions to improve customer relationships and celebrate successes.