News: Patient Give ‘Live’ Feedback On Care And Staff At Surrey Hospital

June 5, 2013 | NursingTimes.net

Surrey and Sussex Healthcare Trust has introduced a new patient experience management programme, which its manufacturers claim is “set to take patient feedback to a new level”. The trust is implementing the “Your Care Matters” programme in East Surrey Hospital in partnership with Empathica, a company specialising in customer experience management.The programme collects feedback from patients and offers continuous performance feedback to its ward managers, enabling them to implement improvements. read more »


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