News: Safeway, Wegman’s beat out Walmart, others for service

September 20, 2011 | RetailToday.com

Article Excerpt:

Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology. While Wegman’s had the highest scores across all service elements, Trader Joe’s, Publix Super Markets, Harris Teeter and Whole Foods Market also ranked high across four out of the five service areas – yet falling short with promotions. read more »


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