News: Self-Study: Retailers and Vendors Weigh in on the Pros and Cons of Self-Checkouts

November 2011 | Progressive Grocer

Article Excerpt:

Recent media reports that Albertsons LLC and Big Y have removed self-checkouts from their stores have led to much discussion and debate about the value of self-checkout technology in terms of customer service. Essentially, both retailers said they were ditching the technology in an effort to enhance customer service, thereby creating an improved shopping experience. read more »


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