News: Serving Up a Helping of Christmas Cheer

December 6, 2012 | Customer Experience Magazine – UK

James Bolle, Senior Director of Client Services Empathica EMEA, explains the importance of customer experience management in the hospitality sector over the festive period. The kids were barely back to school before the first ‘Celebrate Christmas for £9.99!’ posters started to appear, and with November now upon us, consumer appetite for all things festive is going to start accelerating. read more »

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