News: Survey: 44% of Consumers Feel Grocery Store Customer Service Could be Improved

July 12, 2011 | Perishable News

Article Excerpt:

Empathica’s 2011 Consumer Insights Panel survey showed that checkout lanes and lines, selection of fresh products, and overall customer service top the list of frustrations that “never” meet consumer expectations. While an overwhelming 97% of consumers reported that they value good customer service at a grocery store, 44% said that today’s grocery stores aren’t delivering on that expectation. read more »


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