News: Survey: Safeway, Wegman’s tops among grocers in customer service

September 15, 2011 | chainstoreage.com

Article Excerpt:

Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica. Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology. read more »


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