News: The Top 5 Ways Luxury Retailers Can Leverage Online Social Influence

May 3, 2012 | CustomRetailer.com

Article Excerpt:

Despite an ailing economy, the luxury retail industry continues to thrive. So much so that luxury retail nationwide has outpaced overall consumer spending, seeing increased sales month-over-month throughout the past year, according to MasterCard Advisors SpendingPulse. Because of this, luxury retailers have the advantage to embrace new, progressive technologies—as well as programs that consist of Customer Experience Management (CEM) strategies—in an effort to better connect with customers and understand what is driving their purchasing behaviors. read more »


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