Senior Analyst Samuel Stern to headline annual best practices conference, March 7-10
SALT LAKE CITY (Dec. 14, 2016) — Today, customer experience (CX) optimization leader InMoment announced that noted CX thought leader and Forrester Senior Analyst Sam Stern will be a featured speaker at the company’s annual best practices conference held March 7-10 in Salt Lake City, Utah.
InMoment’s annual CX Elevated event attracts hundreds of customer experience professionals and experts from major brands around the world to preview cutting edge technologies, hear the latest industry analyst research, and share best practices regarding how to optimize customer experience initiatives for business impact. To read more and register for the event, visit the InMoment website.
Stern is a senior analyst in Forrester’s customer experience research practice. His research topics include customer-centric culture, employee engagement in delivering better customer experiences, and how to deploy different research techniques to create better experiences.
Prior to joining the research team, Stern launched and managed Forrester’s Customer Experience Council and Customer Experience Executive Program, which are peer networks for customer experience executives. In his role, Stern and his team supported more than 170 chief customer officers and other customer experience executives at large companies in North America and Europe, partnering with them to help them drive customer experience transformations at their respective companies.
Previously, Stern managed Forrester’s customer experience consulting practice.
In addition to Stern, InMoment’s conference will present Daniel H. Pink, renowned author of five provocative books—including three long-running New York Times best sellers. His latest, To Sell is Human: The Surprising Truth About Moving Others, uses social science, survey research, and rich stories to offer a fresh look at the art and science of influence.
InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more valuable relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to more than 350 brands in 95 countries. For more information, visit http://www.inmoment.com.