Restaurants, Don’t let a Grubhub Horror Story Ruin Your CX

June 18, 2020

InMoment’s VP of CX Strategy and Enablement, Andrew Park, discusses how restaurants can ensure their customer experiences aren’t sacrificed when working with third-party delivery services on FSR. “Getting feedback from your customers is the most direct and valuable way to understand how third-party delivery platforms like Grubhub affect your customer experience. But asking your customers about their delivery experiences requires a different strategy than if they had dined in your restaurant.” Read Andrew’s full piece here.

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