News

Restaurants, Don’t let a Grubhub Horror Story Ruin Your CX

InMoment’s VP of CX Strategy and Enablement, Andrew Park, discusses how restaurants can ensure their customer experiences aren’t sacrificed when working with third-party delivery services on FSR. “Getting feedback from your customers is the most direct and valuable way to understand how third-party delivery platforms like Grubhub affect your customer experience. But asking your customers about their delivery experiences requires a different strategy than if they had dined in your restaurant.” Read Andrew’s full piece here.

Read more at FSR

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