Salt Lake City (Sept. 23, 2014) — Taco John’s®, one of the largest quick service Mexican restaurant chains in America, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ®, Taco John’s guest satisfaction survey program.
“The customer experience has always been at the heart of Taco’s John’s culture,” said Shawn Eby, vice president for operations at Taco John’s. “As we continue to grow, it is critical that we have the right people, technology and programs in place to truly understand and respond to the needs of our guests as quickly possible.”
InMoment provides custom feedback reports for each Taco John’s restaurant from Florida to Washington. One of the top reasons Taco John’s selected InMoment is its integrated text analytics. The highly-tuned technology enables Taco John’s to surface deep insights inside unstructured data, which comes in the form of comments. InMoment’s platform packages these insights into a variety of actionable alerts, reports and dashboards, which are then sent to the right people at Taco John’s who can take meaningful action, continually improving relationships with their guests.
“Taco John’s is the best kind of partner,” said Lonnie Mayne, president of InMoment. “Their commitment to delivering an excellent customer experience is ingrained in the company’s mission. We look forward to working together to find new and innovative ways to delight their guests and improve their business.”
About Taco John’s
Taco John’s operates and franchises over 400 quick-service restaurants in 25 states. Privately owned, the business opened its first restaurant in 1969 in Cheyenne, WY. Taco John’s prides itself on serving generous portions, menu items prepared fresh to your order, high quality ingredients and special recipes, seasonings and sauces. For more information, visit www.tacojohns.com.
Billie Jo Waara
Chief Marketing Officer
Taco John’s International, Inc.
307.635.0101, Ext. 104