Trust, Loyalty, and Quality Carry Retailing

InMoment’s new Retail CX Trends report reveals what it takes to build brand loyalty, as well as how retailers can offer better experiences versus simple transactions. “In the age of what McKinsey & Co. calls the “experience economy,” retailers are faced with a challenge: They must innovate the products and services they offer, while also creating and maintaining a customer experience that will keep customers both trusting and loyal in the face of endless options.”

Read more at MediaPost

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