Add Conversational Analytics to Your CX Program for Deeper Customer Intelligence
At InMoment we work with our customers to improve experiences by leveraging the right data, technology, and strategic expertise and intelligence. As we partner with Callminer, together we have the ability to pull voice-based conversational analytics from your call center or other conversations directly into your CX program platform—giving you a more comprehensive view of the customer to drive better business results.
Develop a Comprehensive View of the Customer
Analyze customer conversations and interaction data to create a 360-degree view of customers across channels—mobile device, email, chat, social media, SMS, and surveys or microsurveys. Capture intelligence—even from channels that aren’t currently integrated for a more comprehensive view of the customer.
Find Patterns in the Noise
Analyze interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Score performance and tag transcriptions with sentiment and emotion while automatically capturing and analyzing contact center KPIs such as average handle time, effort and emotion alongside other sources of customer feedback to improve customer interactions and outcomes.
OVER 2 BILLION HOURS OF CONVERSATIONS MINED FOR CUSTOMER INTELLIGENCE
Compel Action With Data
See, and share the story your data tells within the InMoment XI Dashboard or Callminers Platform for a view into actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers.
Coach and Create Culture Improvement
Improve customer experience and agent performance with automated scoring, data-based feedback, and progress monitoring. You can filter calls by sales rep and allow managers to provide encouragement or feedback on a call so you can identify and replicate best practices across the team.
InMoment partnership with Callminer gives companies the ability to gain a deeper understanding of what actions are needed to improve customer and operational experiences leveraging voice-based conversational analytics while increasing the effectiveness of their CX initiatives. InMoment and Callminer are committed to improving experiences throughout every part of the organization in an effort to enhance business performance and deliver greater CX ROI.
POOR CUSTOMER SUPPORT IS THE #1 REASON FOR CUSTOMER CHURN