The Experience Improvement™ (XI) Platform brings together intelligence from your customers, employees, and the market to drive real, actionable business value.
Integrate customer signals, gain insights, and take informed action with the world’s most recommended CX platform
Surveys, social listening, call scripts, SMS, IVR, and data signals
Personalized, actionable reporting for everyone–frontline to CEO
Text analysis, intent prediction, impact evaluation, and anomaly detection
Case management, action planning, feedback sharing, and trend assessment
On-the-go experience improvement with actionable feedback feed and analytics
AI-powered adaptive models for unparalleled accuracy and understanding
Integrations CRM, ticketing system, HRIS integrations, API, and iPaaS
Workflows, text analytics, data cleaning, hierarchy, and integrations
Advanced artificial intelligence and people power that make us special
Enterprise architecture built for scalability and best-in-class data security
Combinations of technology and strategic services crafted to meet your businesses’ unique needs.
A modern CX solution combining data, technology, and human expertise
Move beyond employee satisfaction to achieve employee engagement and fulfillment
Go beyond the Voice of the Customer—engage the Voice of the Market
Accelerate business growth by building products that users love
Human expertise to complement leading technology
Use feedback to drive customer lifetime value
Efficiently improve experiences to drive loyalty and customer retention
Take action to improve every customer experience
Drive business success through digital experiences that delight
Drive experience improvement for your customers, employees, and business
Empower employees to transform your culture and business
21st century research strategies for modern experience programs
Develop deeper brand relationships with current and prospective customers
Use on-the-fly data intelligence to make results-driven business decisions
Accelerate software adoption and improve product satisfaction
Discover how InMoment provides the solutions and features you need for CX success, tailored specifically to your industry.
Trusted by many of the world’s automotive companies
Dedicated B2B solutions to help you cut through the noise and get noticed in the market
Powerful technology and services to provide better service to your customers
Many of the world’s top financial institutions partner with InMoment
Trusted by the most recognizable food brands worldwide
Personalized intelligence for positive patient experiences
Connecting with policyholders and brokers on an emotional level
The top leading retailers partner with InMoment
Dedicated to helping retailers stand out in an evolving marketplace
Many of the leading hospitality companies partner with InMoment
Utility companies around the world trust InMoment
Leading brands from across the globe and from every industry trust InMoment.
Learn about our vision for the industry, training courses and support, our partners, and our thoughts about the latest trends.
Failing to deliver impact? Stop managing experiences and start improving them
The XI InMoment blog shares visionary expertise and sought after thought leadership
The latest examples and practical advice on improving experiences
Master classes for your professional development
Access to trusted technology, services, and consulting partners that solve customer needs
Independent customer experience research and improvement firm.
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