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Call Center IQ (CCIQ): 2015 Customer Experience Summit

Real-time customer feedback and recent research are here to take the guesswork out of your job. By adding current context about your customer experience—and relevant solutions for it—this event will show you what customers want and the best ways to give it to them.

Two of our favorite people, Lonnie Mayne and Amy Torani, discuss highlights from their research, including changing views in how executives define and measure success and the strategies they plan to employ to ensure their companies stay ahead.

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