Case Study

America’s Largest Cable and Home Internet Provider Recovers $23 Million in Annual Revenue

For home cable and internet providers, giving customers a reason to stay connected—through differentiated offerings and exceptional customer service—is more important than ever. That’s why one of the largest telecom providers in the country decided to take a stand. By implementing a streamlined callback process to reach dissatisfied customers, the company reduced customer churn and identified $23 million in potential savings in a single year.

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telecom customer experience

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