Executive Report on the Omnichannel Customer Experience

For this executive report, Call Center IQ conducted their research with an audience of customer service, customer experience, and contact center professionals. Respondents represented buy-side organizations, vendor organizations, and independent consultancies. A panel of 7 channel technology professionals, including InMoment President Lonnie Mayne, were also called upon to contribute insights from their experience with the omnichannel customer experience.

Topics Covered in this Report

• Channel engagement strategy for a seamless experience

• Aligning abilities with customer expectations

• Defining omnichannel vs multichannel

• Channels named for prioritizing and implementing

• Making the most of every channel

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North America
United States/Canada (English)
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DACH (Deutsch) United Kingdom (English) France (français)
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Australia (English) New Zealand (English) Singapore (English)