Video

XI Expert Take: How to Get Your CX Program “Unstuck”

We’ve all been there: you feel like you’re doing everything you can with your customer experience (CX) program, but you just aren’t moving the needle like you (and your stakeholders) want to. In this XI Expert Take episode, Senior Director of Strategic Insights Funda Whitaker dives into how you can craft a blueprint that will fuel short-term and longterm value—and get your CX program “unstuck.”

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