CX Programs
Q & A

Healthy CX Programs Never Stop Improving

  • How do you keep a VoC program continuously evolving?
  • How do you get executives engaged with customer experience?
  • How do you shape the company culture around CX?

Do you find yourself asking these pressing questions? Click below to read our Q&A with the Global Director of Customer Loyalty at an American multinational medical device and health care company! In it we cover a range of topics around what it takes to develop a mature VoC program and the greater stakes of why a successful CX program is so essential for companies today.

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