Point of View

How to Create a Success Framework for Your Employee Experience

You know your employees are your greatest tool to improve your customer experiences, but how can you build a robust employee experience (EX) program that fosters immediate and long-term success?

You’ve heard us talk about our Continuous Improvement Framework and how it’s helped thousands of global brands find CX success. But in this article, we’ll talk about how this same framework can be applied to your EX program to:

  • Design a program that best fits your business and its goals
  • Listen to your employees’ voices
  • Understand their feedback and the “why” behind it
  • Transform the areas that need improvement with informed action
  • Realize the business benefits that come with a holistic experience approach

Read the full article by Stacy Bolger, VP of Global Employee Experience, below!

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