Every company executive will agree that having loyal customers is key to business success. But what are executives really doing about it?
For your customer to trust your judgement and recommendations, you first need to know your customer and when to engage with them. And when that knowlege allows you to provide relevant suggestions, value driven cross-sell and upsell opportunities present themselves, driving an increase in order value in the short term and the lifetime value of a customer in the long term.
In this whitepaper, we explore the opportunities throughout the customer journey to create trust and loyalty through personalised experiences in the moments that matter most. We’ll also walk you through five loyalty principles to help your organization initiate opportunities for growth.