Managing CX Programs in Times of Crisis
General

Managing CX Programs in Times of Crisis

COVID-19 is here and in response, communities all over the world are shutting down schools, sports teams are ending their seasons, and professionals are working from their couches in order to stop the pandemic from spreading any further.

But what should customer experience (CX) professionals be doing with their programs in times like these? Our experts have weighed in on what efforts to keep running, what to temporarily halt, and how companies can be empathetic toward their customers in sensitive times.

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