White Paper

Moving Beyond Metrics: Turning Data into World-class Experiences

It’s convenient to believe higher scores on CAHPS or some other standardized survey automatically lead to better patient experiences. Although standardized survey programs can offer valuable insights, healthcare organizations that focus too much attention on any single metric are almost certainly neglecting the bigger patient experience picture. How do you avoid this “standardized metric” trap? And what’s the best way to move toward a more complete approach to improving the entire patient experience? Download this white paper to get the answers you need to move beyond the metric and realize true experience improvement.


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