Surrey and Sussex Healthcare (SASH) “Your Care Matters” Programme, Powered by InMoment – Extended Version

The medical professionals at Surrey and Sussex Healthcare NHS Trust (SASH) rely on their “Your Care Matters” programme to deliver a high standard of care to their patients. Listen as executives, matrons, emergency practitioners, nurses, and other staff describe how the patient experience programme powered by InMoment enables them in their daily work to make positive adjustments to the things that matter to individual patients.

Because patient outcomes are intrinsically linked with the patient experience, it’s important to SASH to not just meet external targets mandated by external bodies, but to do everything in their power to heal the people they serve. See how patient feedback offered through multiple channels provides motivation as well as instruction to staff in their hospitals.

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