Why InMoment?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Reputation Management
Actively manage your brand reputation in real time
Employee Experience
Keep employees engaged, fulfilled, and motivated
Strategic Services
Human expertise to complement leading technology
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
For Teams
Digital
Use customer feedback to drive lifetime value
Customer Care
Efficiently improve experiences to drive loyalty and customer retention
CX Management
Take action to improve every customer experience
Human Resources
Turn your people into a competitive advantage
Marketing
Develop deeper brand relationships with current and prospective customers
Executives
Drive experience improvement for your customers, employees, and business
Operations
Use on-the-fly data intelligence to make results-driven business decisions
Product Management
Accelerate software adoption and improve product satisfaction
Market Research
21st century research strategies for modern experience programs
Use Cases
Retail
The top leading retailers partner with InMoment
Financial Services
Many of the world’s top financial institutions partner with InMoment
Food Services
Trusted by the most recognizable food brands worldwide
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with InMoment
Contact Center
Powerful technology and services to provide better service to your customers
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust InMoment
Explore InMoment
Book a Demo
See how our platform can empower your brand to accelerate success
View Plans & Packages
See the value of investing in experience improvement
Customer Stories
Learn how others have improved experiences and their own bottom line
Read Our Beginners Guide
Learn the basic foundation of a successful CX strategy with this guide
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
Revolutionize CX with award-winning AI
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Customer Stories
Learn how leading brands grow their business with InMoment
Blogs & Podcasts
Actionable industry content to gain insight and spark ideas
Resource Library
Proprietary data and strategies from top experience improvement experts
Partners
Leverage our partner ecosystem to maximize your business investments
Explore InMoment
The Coffee Club needed a platform that would aggregate all of its customer feedback data to identify guest pain points. With InMoment, The Coffee Club has found a partner that helps it increase satisfaction and retain customers with tailored surveys, greater context into customer stories, and insight into the root cause of key issues.
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