Unstructured Customer Feedback
White Paper

Unstructured Customer Feedback: The Key to Unlocking the True Voice of Customer

While the more structured aspects of surveys ensure that we receive feedback about areas that are important to the organization, what about the moments in the experience that matter to our customers and employees? In that case, it is really the unstructured customer feedback from open-ended questions that truly conveys the voice of customer (VoC).

In this white paper, we’ll be walking you through best practices for collecting unstructured customer feedback, understanding the value of that feedback, and then taking action to ultimately improve experiences. Let’s get started!


Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)