Waitrose “Measuring the Magic” Programme, Powered by InMoment

In this 2-minute clip, several Waitrose managers describe the Measuring the Magic programme and the positive adjustments it’s allowed them to make to departments and branches, thanks to more than 750,000 customer responses analysed and delivered through their partnership with InMoment over a two-year period.

Waitrose is an employee-owned chain of supermarkets with more than 300 branches across the UK.

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