How You Listen Matters

As companies turn toward customer experience as a way to rise above their competitors, one of their first instincts is to ask questions. Lots of them. But today’s customers want conversations, not interrogations. Using outdated methods and technologies will leave you with weak insights and damaged relationships.

In this on-demand webinar, Brennan Wilkie, InMoment’s SVP of Customer Experience Strategy, explores the science and art of effective customer listening.


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