A Checklist for Your CX Governance Framework

It’s important for customer insights leaders to create a framework within experience improvement programs that makes it possible to make customer experience business-as-usual across the entire organization–we call this “governance”.

This comprehensive guide walks you through how to embed a CX governance programme that sticks.

Download this best practice guide to learn more:

• A comprehensive governance framework
• Examples of InMoment clients who have implemented successful CX programmes that stick
• A checklist to keep track of your progress