Serving Up Excellence

More guests are ordering online and through your app than ever before. With options for video, voice, and image feedback, you’ll be able to gain valuable visual and emotional context on their experiences. Additionally, you’ll be able to visualize all that data in one place, for a 360 degree understanding of the experience you provide.

Encourage guest experience program adoption across locations or franchises and ensure consistently memorable experiences with systems linked to demonstrable value. With measurable improvements in operational efficiency, location specific reporting and coaching, end-to-end visibility into complaints from all regions, and more, you’ll be able to get everyone on board!

If you’re looking for intelligence on when, where, and how to improve guests’ dining experience, look no further than your frontline staff. They see first hand how long lines impact guest mood and how service with a smile can make their day. Capture that perspective, then easily share it with your staff managers and franchises to enable specific, effective improvements organization wide.

One of the greatest challenges for restaurant & food service brands is how to influence frontline staff and managers to take personal ownership over the guest experience. But with location & employee specific reporting, they’ll get feedback directly from customers on how they individually impact the experience—and get valuable context on how they can improve.

Are ingredients out of stock? Delivery wait times too long? Food too cold or too hot? Real-time analysis of multiple channels provides instant notification of anomalies and negative experiences so you can take quick, effective action to change processes or behavior. Go one step further and diagnose the root cause of these concerns so you can enforce change on an organizational level.