InMoment for Restaurants
Understand Your Restaurant Guests at Every Step of the Journey
Set the Standard for Dining Excellence Everyone Will Talk About
Start Improving Guest Experience Today!
Our Customers
The Melting Pot Uses Customer Feedback to Deliver The Perfect Night Out
- 47% increase in key “speed of service” metric in 4 months
- Reduced time and risk in introducing new products
- Unprecedented ability to listen and take action on feedback
Jack in the Box Partners Elevates Digital Strategy & Accelerate Decisions
- 500M guests served across North America annually
- +1.8% systemwide sales growth across locations
- #19 on Top 50 Fast Food Chains in America
Frozen Yogurt Brand Increases Foot Traffic by 92% in Less Than a Year
- 92% increase in clicks to navigation from Google Maps
- 123% increase in Google Profile impressions
- 74% increase in Performance Score
94% of diners research restaurants online before visiting
Plus, 60% have avoided a restaurant due to a single negative review… With rising food costs, labor shortages, and intense competition from both traditional restaurants and new dining models, profit margins have never been tighter or more vulnerable to experience failures
Stronger Signals
Richer Insights
Smarter Actions
InMoment for Restaurants and Food Services
Transform the Guest Experience with InMoment
InMoment empowers restaurants to deliver exceptional experiences by unifying feedback across evolving dining channels—from mobile apps to in-person service—while maintaining brand consistency across all locations and franchises.
Embrace New Dining Channels & Touchpoints
The dining experience is evolving, and restaurants need to adapt. Whether through mobile apps, delivery platforms, or multiple payment options, InMoment helps you capture and analyze guest feedback across all touchpoints—ensuring you stay connected with your guests however they choose to dine.
Create Consistency Across Locations or Franchises
With multiple locations, consistency is key. InMoment ensures that whether you operate one restaurant or a hundred, your brand maintains a high-quality experience for guests across all locations.
Leverage Staff to Unlock Potential Process Breakdowns
Your team is your greatest asset. With real-time feedback tools, InMoment helps staff identify and resolve issues, delivering exceptional service and enhancing the guest experience.
Reputation Management
Reputation Excellence for Restaurant Success
InMoment’s restaurant reputation management centralizes feedback from Google, Yelp, TripAdvisor and many more into one powerful dashboard — effortlessly monitor, analyze, and respond to guest reviews with AI-powered responses that match your brand voice while receiving real-time alerts to address concerns immediately.
Measure and Boost ROI Using a Single Score
Quantify the ROI of your reputation management efforts, backed by data and research, our performance scores link to the views businesses get on Google Profile to help you drive more location visits.
See You Location Performance Score!Review Monitoring and Aggregation Across Platforms
With reviews flooding in from platforms like Google, Yelp, and TripAdvisor, managing feedback can be challenging. InMoment aggregates reviews across multiple platforms, making it easy to track, analyze, and respond—all in one place.
Get a Complete, Integrated View of CX
AI-powered Responses Aligned to Brand Voice
Crafting personalized responses to reviews is time-consuming, but InMoment’s AI tools make it easy. They generate responses that match your brand’s tone, helping you engage with guests efficiently.
Measure and Improve Conversions From Your Google Listings
Extract ROI-focused insights from Google Maps listings, including impressions, website, call, and navigation clicks, and show the impact of your reputation management and customer experience initiatives.
Automated Alerts for Real-time Customer Activity
Don’t wait to hear about an issue when it’s too late. InMoment’s automated alerts notify you of new reviews and shifts in guest sentiment, enabling you to act quickly and address concerns in real-time.
Integrated CX
Transform Every Guest Interaction into Loyalty with AI and NLP
Leveraging the power of advanced NLP and AI, gain actionable insights from analyzing entities, themes, and brand topics. With unified cross-channel reporting, we highlight common themes and recurring issues for you so you can prioritize actions where they’ll have the most impact.
Omnichannel Feedback Collection, Analysis, and Action
Whether feedback is in-person, online, or through delivery, InMoment captures it all. With feedback collected across every touchpoint, you get a complete view of your guests’ experiences:
- Surveys
- Ratings and Reviews
- Calls, Chats, Emails, Threads
- Social Media
- Competitor Benchmarks
- More
Sentiment and Emotion Analysis on Guest and Employee Feedback
InMoment’s sentiment analysis and emotion detection digs deep into unstructured feedback to uncover the emotions behind guest reviews and surveys, giving you deeper insights into their experiences.
Integration with reservation systems for automated survey requests
Get the feedback you need automatically. InMoment integrates with your reservation system to send post-visit surveys, capturing real-time insights with minimal effort.
Predict the Impact of Improvements
Identify drivers of customer experience, and see how proposed improvements translate to CSAT, NPS, Effort—and of course, the bottom line.
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