It’s been a great year of innovations and insights for the world of customer experience! From new products and trends, to new strategies and solutions, 2017 has been a year we at InMoment won’t soon forget.
As time goes on, it’s important to take a look back at what we’ve learned to continue making progress in the next year. Take a look at our 10 favorite blog posts of 2017 to see what CX discoveries you can bring into the new year!
- 4 Ways to Lay the Groundwork for a CX Program
- Moving Beyond What Customers Want to What Customers Need
- Top 10 AI Terms Every CX Professional Should Know
- What Does a Chief Customer Officer Need to be Successful?
- 3 Keys to Getting the Most Out of Your Restaurant Guest Experience
- How Discount Tire Uses Customer Advisory Boards with VoC for Customer Understanding
- 3 Common Myths About CX in Retail
- 4 Cornerstones of an Effective VoC Platform
- The Importance of Aligning Promise and Expectation
- 5 Lessons from Forbes Most Engaged Companies
Stay tuned in 2018 for more CX insights from InMoment!