Mindshare Restructures Leadership to Accommodate Continued Rapid Growth

  • Mindshare Co-Founder Kurt Williams Named Chief Product Officer
  • Long-Time Mindshare Management Team Member Derek Newbold Promoted to Chief Technology Officer
  • Enterprise Customer Feedback Company Also Introduces New Vice Presidents: Nate Call, Vice President of Client Experience; Chad Hortin, Senior Vice President of Insights; and Greg Lloyd, Vice President of Customer Experience Strategy

Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, today announced it has restructured its management team following recent rapid growth. As part of the reorganization, Kurt Williams has been appointed as chief product officer (CPO) and Derek Newbold as chief technology officer (CTO). In addition, Nate Call has been named vice president of client experience; Chad Hortin senior vice president of insights; and Greg Lloyd vice president of customer experience strategy.

“These moves give us the internal infrastructure necessary for future expansion,” said John Sperry, CEO of Mindshare. “Our compound annual growth with recurring revenue is 31 percent from 2010 to 2012, and with this new team in place, we can focus on delivering constant improvement in customer feedback for an expanding client base. Kurt and Derek’s software development expertise is second to none, and we are confident they – along with Nate, Chad and Greg – will excel in their new capacities to execute our aggressive growth strategy.”

Williams co-founded Mindshare and most recently served as CTO, where he oversaw the creation of several enterprise feedback management technologies proprietary to Mindshare. Prior to Mindshare, Williams was director of software design for BlueStep, Inc. and director of Internet technology at SunGard Data Systems.

“I am excited about these changes that will create an opportunity to enhance our position in customer feedback,” said Williams. “We are committed to providing the best analytics solutions to accelerate the speed of insight for our clients and ensure they have the valuable and actionable data they need at all levels that will drive customer satisfaction.”

Newbold has worked at Mindshare for eight years, most recently as vice president of product development to deliver customer feedback solutions that offer real-time insights. Newbold joined Mindshare Technologies from Ingenix, a wholly owned subsidiary of United Healthcare Group, and also worked at BlueStep.

“It is imperative that Mindshare has world-class products built using only the best technology,” said Newbold. “Large quantities of companies choose Mindshare for their customer feedback program and this requires that we keep our expansive technology footprint and provide an excellent foundation for future growth.”

Call joins Mindshare from SunGard, where he was vice president of strategy and product management. Hortin previously served as vice president of client experience at Mindshare, and Vice President Expert Solutions at SunGard. Prior to his promotion, Lloyd was director of marketing at Mindshare, and previously served as director of customer experience at OrangeSoda.

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