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Since partnering with InMoment and implementing a new Experience Improvement (XI) initiative, Techtronic Industries is closer to their customers than ever before (which is really saying something as the company owns multiple brands and sells both directly to customers, as well as to distribution partners).
Watch this video to hear from VoC Lead, Abby Singh, as he explains how TTI is optimizing their program to gain actionable intelligence from their surveys so they can improve their experiences and their business!
When Tesco Ireland decided to shift their strategy to focus on customer feedback, they started an organization-wide movement. Watch Customer Insight Manager Jenny Mullins discuss how the addition of audio feedback armed frontline employees with “the why” and the right motivation.
https://inmoment.wistia.com/medias/ed0up9ww40?embedType=async&videoFoam=true&videoWidth=640
For Marston’s, customer experience is a clear differentiator. In this episode of “My Proudest CX Moment,” Marketing Manager Sian Hazelhurst reflects on how friendly staff interactions and good conversations keep customers coming back week after week.
https://inmoment.wistia.com/medias/szehqakun0?embedType=async&videoFoam=true&videoWidth=640
Stephen Yap, Head of VoC Programmes at Ipsos, has seen the power of CX insights first hand. Watch him discuss his proudest CX moment, where his efforts converted a stakeholder from skeptic to a programme promoter.