A single source of truth for customer data—a digital watercooler that helps facilitate conversations among colleagues with one purpose in mind: improving the customer experience.
A one-stop-shop for all my customer experience needs. Now we spend our time taking action, rather than tracking down information.”
Feedback from Every Source
Go beyond direct feedback (e.g., surveys and chat logs) by incorporating indirect (e.g., social reviews and mentions) and inferred (e.g, CRM and point-of-sale) data sources—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.Learn More
With customer data in one place, and the ability to integrate additional data sources via API, the CX Cloud empowers you to improve experiences at scale. Ingest operational, financial, and demographic data to gain the full experience picture and prioritize action.Learn More
Get alerted on feedback trends, perform DIY analysis, and measure the impact of new initiatives.
Reporting & Dashboards
Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets. Customer-sourced intelligence for every role, from the front-line to the board room.Learn More
Our closed-loop system is infused with intelligent alerts, text analytics, and prescriptive recommended actions so you can resolve cases quickly and turn a negative experience into an opportunity to build loyalty.Learn More
Our coaching tools help you where to focus for maximum impact—at the moments that matter to your customers.