A Unified Approach to Improving the Support Experience Around the Globe

SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, enabling companies to deliver complex business transformation initiatives.

InMoment is SoftwareONE’s global customer experience improvement partner. To ensure that requests for feedback reflect SoftwareONE’s commitment to customer experience, InMoment gathers feedback using automated, hyper-targeted microsurveys that are customized by language and more. In addition, InMoment technology plays “traffic cop” so that customers are not over-surveyed. Responses flow from InMoment to ServiceNow, making it easy to close the loop with customers in real-time.