— Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions
SALT LAKE CITY [June 30, 2025] – InMoment, a Press Ganey Forsta Company and customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions, today announced that it has been selected as winner of the “AI-based Customer Experience Solution of the Year” award in the 8th annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.
InMoment provides CX technology and services and offers a blended approach that leverages advanced AI capabilities alongside human expertise to help organizations interpret feedback, resolve issues faster, and act on insights across the entire customer journey. InMoment’s AI-driven platform, integrates natural language processing/understanding (NLP/U), machine learning, and GenAI to analyze both structured and unstructured feedback and deliver fully contextualized insights in near real time.
“AI has finally broken down the silos that have historically prevented brands from making sense of all types of customer data points from across the entire customer journey. That said, our human plus machine approach ensures that AI is not a black box, but a transparent tool that empowers every team to improve customer outcomes,” said Jeff Catlin, SVP of Integrated CX and AI Products at InMoment, a Press Ganey Forsta Company. “Thank you to AI Breakthrough for this amazing recognition. We’ll continue to serve as a pacesetter in AI and predictive analytics to empower businesses to activate and understand every byte of data in order to craft exceptional experiences.”
The AI Breakthrough Awards shine a spotlight on the boldest innovators and most impactful technologies leading the charge in AI across a comprehensive set of categories, including Generative AI, Computer Vision, AIOps, Agentic AI, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 different countries throughout the world, underscoring the explosive growth and global importance of AI as a defining technology of the 21st century.
“InMoment delivers practical, purpose-built AI applications that improve customer experience outcomes in measurable ways,” said Steve Johansson, managing director, AI Breakthrough. “What sets InMoment apart is not just its AI depth, but its integration of that AI across every customer experience touchpoint – from surveys and reviews to live interactions – combined with expert services that tailor models to each client’s industry. Congratulations on winning ‘AI-based Customer Experience Solution of the Year!”
About InMoment, a Press Ganey Forsta Company
InMoment is a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. It helps clients collect and connect customer experience data from everywhere – from surveys and social reviews to conversational chat logs and transcripts. Over 3,000 brands trust InMoment’s software and services to activate structured and unstructured data, breaking down team silos to take the most impactful actions.
About Press Ganey Forsta
Press Ganey Forsta is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology. Press Ganey Forsta is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.”
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision and more. For more information visit AIBreakthroughAwards.com.
For more information, contact Sam Middleton, sam.middleton@inmoment.com.