Unleashing Insights: A Deep Dive into Conversational Intelligence

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Roundtable Discussion – Learn How to Turn Unstructured Data into Actionable Insights

Watch the Replay, and Discover How InMoment Enables Your Brand To:

  • Empower your agents with real-time insights, enabling them to provide personalized and effective solutions to customers.
  • Explore how intelligent automation and AI-driven solutions can streamline workflows, reduce response times, and enhance overall operational efficiency.
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Jeff Catlin, EVP of AI Products, and Tyler Miller, Solutions Engineer

Discover how to leverage data analytics and drive continuous improvement in contact center operations.

Roundtable discussion with Foot Locker and Bright

Discuss InMoment’s unique approach to collecting conversational data such as call and chat transcripts, and combining it with other channels for a full VoC picture.

Join us at the forefront of the conversational intelligence evolution

Discover how to utilize AI-powered insights to transform hours of call transcripts into data you can action on to improve customer experiences


Go Beyond the Post-Call Survey

Harness the benefits of integrated signal capture, which encompasses call transcripts, chat logs, IVR data, agent case notes, and survey responses.


Surface and Track Emerging Issues

Award-winning AI informs teams about emerging themes, topics, and quality assurance enabling them to address them proactively across channels.


Predict Impact of Issue Resolution

By combining advanced analysis tools and expert guidance, prioritize actions and anticipate the business impact of improvement initiatives.


Empower Agents and Customers In-Channel

Proactively assist customers in their preferred channels to enhance their satisfaction and decrease call center workload.

Jeff Catlin

Executive Vice President of AI Products

Tyler Miller

Solutions Engineer

Tyler Saxey

Sr. Director OMNI Global VOC and Care Solutions


Robert Wright

CEO and Founder – Bright

Gianna Jackson

SVP Sales, North America – InMoment

Paul Barba

Chief Scientist

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