#InMomentExperience2024

Changing the Game

Join us as we embark on a journey that will reimagine your approach to CX

January 25, 2024 | Austin, TX

Three thought provoking panels 

  • Integrated CX: Listening Differently
  • ROI: Measuring Success Beyond NPS
  • The AI Debate: Revolution or Fools Gold

Meaningful conversations

Engage with InMoment’s top executives as they reveal how to evolve Integrated CX strategies with the changing landscape

Forget stuffy conference rooms

Bump elbows and share sentiments with like-minded professionals, at Central Machine Works Brewery – a WWII metal fabrication shop turned brewery – in Austin, TX.

Agenda

Join us on Thursday, January 25th, 2024 in Austin Texas as CX leaders share the inside scoop on how they’ve created customer-crazed brands. 
The InMoment Experience: Changing the Game, will create the opportunity to see how you can change the game of customer experience by leveraging groundbreaking trends in 2024.

8:30

Registration + Breakfast

9:30

Welcome Remarks

10:00

State of the Union | 2024 Trends

10:30

Product Demos and 2024 Product Roadmap

11:30

Panel | Integrated CX: Listening Differently

12:15

Lunch + Networking

1:45

Customer Panel — ROI: Measuring Success beyond NPS

2:30

Actioning your Insights

3:00

Networking Break

3:30

InMoment Product Demos

4:00

Customer Panel — AI: Reimagining CX with AI

4:45

Customer Awards

5:30

Transportation to Topgolf

6:00

Topgolf + Dinner

Panelists

Hear from leaders at game-changing brands that are setting the standard for CX excellence

Jorge Calvachi LinkedIn icon

Director of Insights

Tony Weisman LinkedIn icon

Former CMO

Robert Wright LinkedIn icon

CEO and Founder

Suzie Dieth LinkedIn icon

Chief Experience Officer (CXO)

Joe Felstein LinkedIn icon

Sr. Director Academy and Customer Experience

Veronique Anderson LinkedIn icon

Manager, Customer Experience

Tyler Saxey LinkedIn icon

Sr. Director OMNI Global VOC and Care Solutions

James Callaham LinkedIn icon

Vice President of Customer Excellence

Nathan Johns LinkedIn icon

Voice of Customer Competitive NPS Advocate

Steven Goldfried LinkedIn icon

Director of Social Media

John Lewis LinkedIn icon

CEO

Mehul Nagrani LinkedIn icon

Managing Director, Americas

Gianna Jackson LinkedIn icon

SVP Sales, Americas

Funda Whitaker

Funda Whitaker LinkedIn icon

VP, Strategic Insights

Radi Hindawi LinkedIn icon

SVP Insights and Consulting

Paul Barba LinkedIn icon

Chief Scientist

Jeff Catlin LinkedIn icon

Head of Product for Integrated CX and AI

Accomodations

If you have any questions, please feel free to contact Kate.Previte@inmoment.com

Fairmont Austin

There are many great hotels in the area, but we recommend the Fairmont Austin. To learn more about the hotel, visit their website here.

Central Machine Works

The event will be held at Central Machine Works Brewery in downtown Austin. This conveniently located space offers lots of space and natural light for an inspiring event to come.

Top Golf

Join us for golf, food, and networking after the event! We will be providing transportation from Central Machine Works to Top Golf to continue with our conversations and fun.

Transportation

We will be providing transportation from Central Machine Works to Top Golf on Thursday evening. For all other transportation needs, please look into options like Uber, Lyft, and public transportation that are readily available throughout the city.

Secure Your Spot Today

The InMoment Experience: Changing the Game, will create the opportunity to see how you can change the game of customer experience by leveraging groundbreaking trends in 2024
We’ll share transformative insights: where CX is going, how you can grow with it, and how you can get ahead of shifts in consumer behavior. We’re ready to dive deep with you on how you can achieve greatness on January 25th in the vibrant city of Austin, TX.

Secure Your Spot Now

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