InMoment for Insurers
Improve experiences for policyholders, agents, and brokers. All in one place.
Listen, understand, and act on customer feedback from every channel
Deliver Peace of Mind to the Insurer, and the Insured
Insurance is Experiencing a Heightened State of Transformation
Geopolitical volatility, emerging technologies, and a shifting regulatory landscape mean providers must be ready to embrace change.
Stronger Signals
Richer Insights
Smarter Actions
InMoment for Insurance
Deliver Exceptional Policyholder Experiences
Unify feedback from policyholders, agents, and brokers into a single source of truth.
Leverage Employee, Agent, & Broker Insights
Customers want more self-service channels every day, resulting in companies needing to tap into new channels. Bring all these signals together and enable your HQ team to hear about “the good, the bad, and the ugly” from those truly closest to policyholders
Build Trust Through Personal, Timely, Inclusive Responses
Customizable case management enables employees, brokers, and agents to quickly receive and effectively manage every customer concern or issue.
Receive Automated Insights to Prioritize Improvements
Bolstered by leading NLP and AI, uncover deeper meaning from your unstructured data. Identify entities, themes, brand topics, intent, effort, emotion, language, and more—so you can track emerging issues, trending conversations, and contact center performance in seconds.
Get accurate, measurable, and actionable text analytics
Omnichannel Voice of Policy Holder
Whether its claims processing, policy renewals, premium payment interactions, and agent communications—we enable insurers to identify friction points that enhance satisfaction and improve retention through critical life events.
Conversational Intelligence
Get a Unified View of Customer and Agent Interactions
By using conversational intelligence, insurers can enhance policyholder satisfaction during critical life events, maintain regulatory compliance, and empower agents to deliver exceptional service.
Identify & Rectify Issues with Natural Language Understanding (NLU)
You’ve heard all the AI promises. We believe AI needs to be grounded in precise NLP to not just explain data, but also predict and validate insights.
Manager and Agent Scorecards
Understand center-, team-, and agent-level performance, strengths, and areas for improvement to identify coachable moments and refine training strategies.
Automated Call Summaries and Quality Assurance
Reduce average handle time (AHT) by 33% and enable agents to serve more customers by using automated AI summaries of each customer-agent interaction.
Tap into 100% of Customer Interactions
Use Cases
Data and Program Governance as a Top Priority
Providers must ensure they are keeping pace with every changing security standards. By partnering with InMoment you can rest assured that your program follows the highest standards and most up-to-date security management processes.
HIPAA and Gramm-Leach-Bliley Act (GLBA) Compliant
We guarantee proper handling of nonpublic personal information (NPI) and mandates for privacy notices and opt-out provisions. InMoment is HIPAA certified and compliant with the Gramm-Leach-Bliley Act (GLBA) and AICPA SOC 2 Type II, placing the utmost importance on safeguarding your data.
Strategic Services To Help You Evolve Your CX Program
With robust professional services InMoment equips contact center leaders with the intelligence needed to confidently make decisions that align with business goals and customer needs.
Your Partners for CX Transformation
Let Us Guide your CX Transformation
Reduce Agent Training Time
Scorecards and AI-generated snapshot reports give agents the ability to self coach, make immediate adjustments, and reduce training team and resourcing needs.
Retain and Grow Your CustomersPredict the Impact of Improvements
Identify drivers of customer experience, and see how proposed improvements translate to CSAT, NPS, Effort—and of course, the bottom line.
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