A New Way to Engage Customers
Imagine your brand becomes a place where your customers’ needs are anticipated, their preferences are remembered, and every moment feels just right.
Your Journey Starts Here
Explore how we’re redefining what it means to deliver exceptional experiences. It’s not always about what your brand does, but how it makes your customers feel.
With the help of our Advanced AI, InMoment is able to gather and unify all of your customer data from across the web, providing your brand with a holistic view of customers’ critiques, wants, and desires.
Why InMoment?
24-48 hours
Reduced case resolution time
6.7%
Increased sales conversion rates
+5.7%
Enhanced productivity
8.5%
+6 points
YOY increase
4.8%
$7.9B
What Makes Us Different
The Active Listening Studio™ is a one-of-a-kind listening suite that gives you the control to gather feedback at every touchpoint. (Top)
What It Is and Why It Matters
InMoment’s Active Listening Studio is a feedback tool that uses advanced AI to gather insights from every customer interaction. We’re moving from rules-based engagement to AI-based engagement with consumers, leveraging their feedback to automatically ask for more details and context.
Real-World Impact
Using InMoment’s Active Listening Studio, a leading global retailer increased survey response rates by 37% and response length by 38%. This meant additional, richer customer-sourced insights to create experiences that drive revenue and loyalty.
Check out why InMoments active listening tool sets us apart
Hear from our customers
Don’t just take our word for it—hear from our customers and leading CX experts about how InMoment is constantly shaping the way big brands acquire and retain customers—with a platform that supercharges their ROI.
See the ROI your CX program can bring
Check out our newly-released, interactive ROI calculator!
Calculate your potential ROIStay Connected
Join our community and be a part of something bigger. We’re always here to listen, learn, and grow together. Let’s make something amazing happen and continue to create exceptional experiences for everyone.
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