Turn Ratings into Revenue with Reputation Management
Combine ratings and reviews with multichannel voice of the customer (VoC) feedback to enhance customer satisfaction and draw in new business.
Dive into Reputation Management
See your brand’s data loaded into our Reputation Management platform, and find out what insights you can extract from customer reviews.
Uncover Hidden Patterns in Customer Feedback
Tap into the power of review data to reveal patterns and sentiments that surveys alone might miss. By understanding how customers truly feel, you can address pain points and refine your CX strategy with greater precision.
Respond to Reviews to Strengthen Customer Relationships
Timely, thoughtful responses to reviews show customers that their feedback matters. By engaging with them, you build trust and foster loyalty, improving their overall experience with your brand. Plus, AI generated responses saves time.
Encourage Reviews to Drive Continuous Improvement
Asking for more reviews ensures you get a steady stream of fresh customer insights. These insights provide ongoing opportunities to fine-tune your CX strategy and stay connected to evolving customer needs.
When you have a lot of locations it takes a lot of time to respond to reviews but AI has improved the response process. We have added fun prompts to get that happy Yo-Chi feeling, and it’s doing it! You click a button and it gives you a response that’s really fun.
– -Emilie, Customer Experience Leader at Yo-Chi