Your Prescription for Organizational Silos
How CX Professionals Can Align the Entire Business for Customer Centricity
You’ve reviewed the symptoms and you know the diagnosis: your customer experience (CX) program is suffering from a severe case of organizational CX silos.
Had enough of the lack of communication and transparency, limited data access, survey chaos, and absence of insights? Then this webinar is for you!
Join InMoment’s Will Huffman and Angela Zieres as they walk through an organizational silos treatment plan, including the proven strategies we’ve seen clients leverage to unify their efforts, remove duplicated work and customer friction, and inspire big wins for their program!
Why organizational silos can be so detrimental to your CX program—and your business
How a combination of sponsorship, collaboration, and governance can help you say goodbye to silos
What specific actions you need to take to stay unified and customer centric
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Will Huffman, VP of Customer Success, InMoment
In his role at InMoment, Will leverages his extensive experience as a CX leader across multiple industries to help the world’s greatest brands transform their customer experiences and fuel business-wide success in challenging and competitive markets.
Angela Zieres, Manager of Program Excellence, InMoment
Every day, Angela helps to facilitate Experience Improvement, getting her start working directly with brands to provide strategic direction and in-depth data analysis, enabling them to make key adjustments to improve their customer experience. Currently, she oversees InMoment’s internal processes, ensuring that InMoment clients are on the path to success!