Axios Future Newsletter

Today’s consumers have high expectations for the brands they interact with. In fact, InMoment’s 2018 CX Trends Report found 58% of millennials, 55% of Gen Xers and 51% of baby boomers think it’s important that brands they support invest in causes they care about. Meaning it’s more important than ever for brands to include consumers as co-creators of their evolving experiences.

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