- InMoment hosts global telecommunications leader in showcasing the company’s journey to overcome challenges and transform their customer experience
- Conference Board’s 14th Annual Customer Experience Conference also features InMoment client Tiffany & Co., as well as other CX leaders
NEW YORK (Oct. 23, 2018) — This week at the Conference Board’s 14th Annual Customer Experience Conference, InMoment, the leader in customer experience (CX) intelligence, will host Comcast’s VP NPS Operations Graham Tutton in presenting “True Grit: Comcast’s Relentless Journey Toward CX Excellence.” The event, which takes place Oct. 23 – 24 at the Time Square Westin in New York City, brings together customer experience experts from some of the world’s leading brands, including American Express, USAA, Lowe’s, Tiffany & Co., IBM, John Hancock Insurance, Carnival Corporation, for a series of workshops, panels and discussions focused on driving extraordinary customer journeys through data, culture, and innovation.
Explosive growth, breakneck technological advancements and the transformation of internet service from a luxury into a necessity have aligned to create massive CX challenges for telecommunications firms. Comcast is on a multi-year journey to fundamentally change the conversation with their customers. Despite the herculean task, the results so far are promising. InMoment’s Global Head of Sales Erich Dietz will facilitate a main stage discussion with Tutton who will share the hard work and deliberate steps the company has taken to improve the customer experience while supporting continued business growth. He’ll also discuss what’s next for Comcast, the role of data, and their cultural transformation.
InMoment client Jami Blake from Tiffany & Co. will also take main stage to present: “Tiffany & Co.: How Cutting-Edge Data Analysis Keeps Human Insights and Empathy at the Heart of its Culture and Brand.”
“In working with Graham directly for the last six years, I’ve been incredibly impressed with the focused dedication he and the entire Comcast team have shown in tackling a challenge that is infinitely complex and always changing,” said Dietz. “The thoughtfulness with which their team is approaching improvements is one of the most strategic examples we’ve seen of a brand connecting customer and business to drive an evolution that delivers real value for all parties. It’s an honor to share the stage with such a dedicated and visionary CX leader.”
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit http://www.inmoment.com/.