Empathica Wins Bronze for Best in Biz Awards 2012

Customer experience management program Empathica Local™ recognized as a best new product of the year

Toronto, Ontario, Canada – November 15, 2012 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, has been named a bronze winner for Empathica Local™ in the Best in Biz Awards’ Best New Product of the Year category. This is the only independent business awards program judged by members of the press and industry analysts.

Empathica Local was launched in March 2012 and already has several brands, including fast-casual restaurant chain Smashburger, utilizing the software. With Empathica Local, restaurant and retail location managers can maintain a consistently high level of customer service by turning customer feedback data into specific improvement actions and sharing best practices nationwide. With simplified data, location managers have more time to spend directly engaging with employees and customers, helping them maintain a competitive advantage.

More than 400 entries were received in this year’s awards program, from a wide array of public and private companies of all sizes and from a variety of industries and regions in the U.S. and Canada.

“We’re honored to be recognized by the press and industry analysts as an innovator in customer experience management,” said Dr. Gary Edwards, chief customer officer, Empathica. “Our clients have witnessed firsthand how Empathica Local helps brands enhance the customer experience across locations. At Empathica, we appreciate this important recognition of our thought leadership.”

Winners of Best in Biz Awards 2012 were determined by an independent panel of 32 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2012, visit: http://www.bestinbizawards.com/2012-winners-product/

About Best in Biz Awards:

Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by independent panels of members of the press and industry analysts. Best in Biz Awards honors are conferred in three separate programs during the calendar year: U.S. and Canada, EMEA, and International. Any organization from any industry boasting demonstrated success in the awards program’s region can enter any of the more than 50 company, department or team, executive and product categories. Entries for Best in Biz Awards 2013 EMEA are being accepted from all companies based in or operating in Europe, Middle East and Africa until January 17, 2013. For more information about the entry process and categories in all three programs, please visit: http://www.bestinbizawards.com.

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