- Pioneering customer experience intelligence provider beats expectations for first half of 2017
- Company’s tech garners distinguished awards, top industry recognition
SALT LAKE CITY (July 31, 2017) — The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership.
“Businesses are now competing primarily on customer experience, and we see this accelerating consistently across all vertical industries,” said InMoment CEO Andrew Joiner. “Increasingly, traditional techniques like structured surveys or even social listening are failing to give organizations the actionable context and intelligence they need. InMoment’s fundamentally unique approach to understanding the customer by gathering rich data at every interaction post and applying deep analytical models allows us to guide organizations in ways that weren’t possible until recently. When I joined the team earlier this year, I knew we had an opportunity to widen the value gap against our competitors. Today, I’m even more certain that the extraordinary success we’ve already achieved is just the beginning.”
Highlights of the company’s recent accomplishments include:
Financial success: InMoment brought in record levels of new business and new logos, and was significantly ahead on all profitability targets for both Q1 and Q2, outpacing aggressive growth objectives. A sampling of new brands InMoment has added to its roster includes: global media and technology company, Comcast; the provider of unrivaled, technically advanced outdoor products,The North Face; a Fortune 500 e-commerce brand; several European markets for one of the top global foodservice retailers; a leading interactive and digital entertainment company; as well as a multimarket, multibrand global auto manufacturer.
Technology acumen: In April, InMoment was named a Leader in “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017.” Forrester’s Wave reports are one of the most respected and rigorous evaluations in the world for technology decision makers. In the report, InMoment achieved the top ranking amongst all providers for Strategy, as well as the highest possible score in 10 of the Current Offering criteria. In June, InMoment was among a select number of companies included in another Forrester publication titled “The Insights Service Directory, Q2 2017,” in recognition of the company’s ability to help clients accelerate speed to action, and impact.
In addition, InMoment’s newly launched, first-of-its-kind technology, Discover™ was recognized as one of the top new products of 2017 by the American Business Awards. According to Jocelyn Wieser, Senior Retail Business Intelligence Analyst at Cabela’s, Discover gives the company “an unprecedented window into the known and unknown elements impacting our business. It’s literally impossible to quantify the value of what Discover can do. Even a team of analysts working full time could not accomplish this feat.”
Leadership: In March at the company’s 2017 best practices conference, which exceeded all previous attendance records, InMoment announced new CEO Andrew Joiner, who brings extensive expertise in building market-leading, high-growth global SaaS organizations. Joiner previously served as worldwide head of HP Software’s $250 million customer experience business, and was CEO of a high-growth business unit within HP Autonomy, a pioneer in leveraging unstructured data to power new business applications. InMoment’s founder John Sperry continues to work with the company as chief scientist and chairman of the board of directors.
InMoment also promoted two executives to new positions to drive faster innovation and more efficient growth. JD Nyland, who came to InMoment after heading up analytics product strategy at Adobe, has been elevated to chief product officer and is responsible for all product and engineering on InMoment’s industry-leading core CX cloud platform. Brad Clark, was named executive vice president of solutions and services. A founding employee of InMoment, Clark brings extensive knowledge of the InMoment platform, complex implementations, as well as the successful maintenance and evolution of client initiatives.
“I’ve always been a strong proponent of growing internal capacity and promoting from within,” said Joiner. “Brad and JD have the right combination of technology chops, and subject matter expertise when it comes to customer experience and analytics. Tapping into this incredibly rich resource and finding ways for proven leaders to add new value to the company gives us a competitive edge, and ensures we reinforce the unique culture at InMoment.”
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit http://www.inmoment.com/.