— InMoment Named a Leader for Its Ability to Execute and Completeness of Vision
— InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner
SALT LAKE CITY (April 22, 2025)— InMoment®, the leading provider of integrated Experience Improvement solutions, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms.
Gartner evaluated 12 vendors in the report on the Ability to Execute and Completeness of Vision. At the conclusion of the analysis, InMoment was once again named a Leader, marking the fourth time it has been placed in the Leaders Quadrant of the Gartner Magic Quadrant Voice of the Customer (VoC) Platforms report.
Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources.
“Our placement in the 2025 Gartner Magic Quadrant for Voice of the Customer reflects our pioneering vision and pace in transforming customer experience—in an industry that has completely changed since the last evaluation” says John Lewis, CEO at InMoment. “It’s due to our combined innovation with our clients that we lead the pack. By leveraging cutting-edge AI on unstructured data, and our dedicated services team to consolidate insights from multiple integrated channels, our clients have seen significant gains to make more strategic, data-driven decisions that drive both immediate performance improvements and sustainable organizational growth.”
This recognition follows a year of accolades for InMoment, including DACH Customer Excellence Award, CX Live Global Award, ICX Elevate Award, AI Breakthrough Award, European Customer Centricity World Series Award, and more.
The full Gartner Magic Quadrant for Voice of the Customer Platforms report is available https://inmoment.com/gartner-cx-magic-quadrant-2025/.
Gartner Disclaimer
Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Marina Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, published 16 April 2025.
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About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
###For more information, contact Sam Middleton, sam.middleton@inmoment.com.